Welcome to Mehena – your trusted source for WordPress plugins and digital tools. As our products are entirely digital in nature, this Refund & Return Policy is designed to clearly explain the terms under which refunds and returns are handled.
By purchasing any product from Mehena, you agree to the terms outlined in this policy.
1. Digital Product Nature
All products sold on Mehena.com are intangible, digital goods delivered via download. This includes, but is not limited to:
WordPress Plugins
Digital Tools
Code Snippets
Any downloadable software or content
Due to the non-physical and irreversible nature of these products, we do not offer refunds or returns once a product is purchased and delivered.
2. No Refund Policy
We maintain a strict no-refund policy for the following reasons:
Instant Delivery: Once payment is completed, the product is instantly accessible or downloadable.
Non-returnable Nature: Unlike physical items, digital files cannot be returned, revoked, or “unused” after delivery.
Transparency: We strive to provide detailed descriptions, features, compatibility notes, and screenshots for every product so you can make an informed decision.
Please review all product information carefully before making your purchase.
3. Exceptions (Case-by-Case Basis)
In rare cases, a refund may be considered only if:
The product is completely non-functional,
You have contacted our support team within 3 business days of purchase,
You have given us reasonable time and cooperation to attempt to resolve the issue,
And the issue lies within our product, not due to external plugins, themes, hosting limitations, or user error.
Note:
Issues related to your personal hosting environment, server configuration, or plugin/theme conflicts are not considered valid reasons for a refund.
If a plugin is marked as “beta” or “under development,” refunds are not applicable.
4. Support Instead of Refunds
We strongly encourage all customers to contact us for technical support before seeking any refund. Our support team is committed to helping you install, use, and troubleshoot our products to ensure they meet your expectations.
Support Email:support@mehena.com Response Time: Within 1-3 business days
5. Chargebacks & Disputes
Initiating a chargeback or dispute without first contacting our support team will be treated as a breach of this policy. We reserve the right to:
Terminate your license and access to future updates/support
Take legal action, if necessary, in cases of fraudulent claims
6. Licensing & Usage
Each product sold under Mehena may include specific licensing terms. Purchasing does not transfer ownership. You are granted a non-exclusive, non-transferable license to use the product as per its terms.
7. Policy Updates
We reserve the right to update or change this Refund & Return Policy at any time without prior notice. Please check this page periodically for any updates.
Still Have Questions?
We value our customers and are always here to help you make the most out of our products. If you have any questions or concerns, please don’t hesitate to get in touch.
